Refund & Replacement Policy

Last updated: September 29, 2026

Keychains: 30-day guarantee

Every keychain order is covered by a 30-day guarantee: if your keychains haven't lifted your reviews within 30 days of delivery, email contact@keychainreaction.com with your order number and we'll refund the order in full. There's no form and no return shipping, and you keep the keychains.

We hand-test every keychain before it ships to make sure the chip works. If yours doesn't, or a keychain arrives broken or breaks later, we'll send you a replacement for free. Email contact@keychainreaction.com with your order number and a quick photo, and we'll print and ship a new one at no charge. This covers keychains as we programmed them. If a keychain's chip has been reprogrammed by anyone other than us, we can't support or replace that keychain.

Pro subscription

You can cancel your Pro subscription anytime from your dashboard (Manage billing). Canceling stops it from auto-renewing at the end of the current monthly billing cycle: you keep Pro features until that cycle ends, and you won't be charged again.

To avoid a charge for the next month, cancel before your next billing cycle begins. Payments already made for the current cycle are not refunded or prorated.

Canceling never breaks your keychains: every link keeps redirecting on the Free plan. You keep one link you can edit; your other links keep opening where they point now, and you can change them again if you come back to Pro. Free doesn't show tap stats.

Questions

Email contact@keychainreaction.com. A real person reads it.